Articles:

The Sweeter Side of Customer Service

The Sweeter Side of Customer Service

The Sweeter Side of Customer Service With February arriving and people thinking about love in their lives, at Auto Excel, customer service is on our minds. We want to show you and your car the love with each repair we perform for you. We do our best to maintain vigilance and awareness of customer service. It is one of Auto Excel’s greatest strengths. Auto Excel goes above and beyond for our customers, but we’re always looking for those blind spots where we can give a little more. When you bring your vehicle to Auto Excel, there are already many perks just from our years of experience in the Lexington community and the value we offer our customers. We have 70 years of combined auto repair experience and cover our work with a 3-year / 36,000-mile warranty to protect you. Our work comes with a 58-point comprehensive inspection, which helps you manage your vehicle’s preventative maintenance. But the service representatives of Auto ... read more

January 2021 – Road Resolutions to Make You A Better Driver

January 2021 – Road Resolutions to Make You A Better Driver

January 2021 – Road Resolutions to Make You A Better Driver Welcome to 2021! It’s so good to be done with 2020– a year that brought us a global pandemic, wildfires, and unrest. While 2021 may be just as bad, it’s best to concentrate on the positive: you survived, and you can move into 2020 having learned a few things about yourself, your family, your neighbors, your community at large, and your country. If you haven’t made any New Year’s resolutions yet, we have five suggested resolutions for your driving that can help to make you a better, safer driver in 2021 and improve the Lexington roads and highways as a whole: Buckle everyone in the proper seat – Wearing your seatbelt in 2021 seems like a very easy ask, but it’s shocking how many people drive without one. Or put an infant in the front seat next to them without a proper child seat, just because it’s easier to reach the infant there. Kids must be properly buckled to avoi ... read more

Preparing For The New Year

Preparing For The New Year

Preparing For The New Year With the arrival of December, we’re in the final stretch of 2020. It’s been a hard year for most. We lost an entire summer due to the pandemic and we’re still largely dealing with it on a daily basis. Our election should have been decided last month but continues to take up the news cycle. And the isolation of sheltering has put us all in a bit of a funk. I really wish I could be more positive about 2021, given that we managed to get out of 2020, but unfortunately, I can’t. We’re heading for a recession and may not be able to course correct for a long time. And the pandemic seems to be depressing many of us at a rate greater than we can process. We’re long overdue for some good news. It would be a bit reckless to plan big events and gathering at this time. Many engaged couples will wind up postponing their wedding plans in 2021, or doing smaller, more intimate services, to prevent spreading COVID-19. The us ... read more

Showing Gratitude For Our Cars

Showing Gratitude For Our Cars

Showing Gratitude For Our Cars   November is here at last… with autumn at its peak, in the U.S., we start to prepare for the holiday season with our first big occasion, Thanksgiving Day. Thanksgiving began 400 years ago this year, when the pilgrims on the Mayflower saw the Atlantic coastline and joined together to read Psalm 100 to commemorate the moment. That little ceremony became the basis for our annual feast, to give thanks. The pilgrims endured a rough 65-day crossing of the Atlantic in search of religious freedom, and nearly turned back halfway into the voyage. It’s easy to see why they gave thanks for their arrival on solid land again. We suspect that this Thanksgiving will be a very emotional one. While Kentucky has thankfully not been hit as hard by COVID19 as other states, it’s still something we had to contend with and many of us have not seen loved ones all summer. Here’s hoping we all get to sit down together for the holidays and enjoy tim ... read more

How Our Rewards Program Benefits YOU

How Our Rewards Program Benefits YOU

How Our Rewards Program Benefits YOU No matter what you have done to your car, quality auto repair and preventive maintenance doesn’t always come cheap. That’s why at Auto Excel, we’re proud to offer our loyal customers not only our nearly 70 years of collective auto repair experience, but access to our rewards program as well. Keep reading to see how our Rewards Program benefits you in the long run! As the premier auto repair shop in Lexington, our auto mechanics take their jobs to the next level. That’s why our reputation has continued to flourish as the years have passed – our customers know that no matter the issue, we can solve all those complex mechanical issues your car can throw at us. What makes it even better is our Rewards Card. Every purchase you make at Auto Excel, you’ll also earn a percentage of your invoiced amount added to your Rewards Card. As this accumulates, you can use the amount that’s ... read more

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