Lexington Auto Repair

Mon - Fri: 8:00 AM - 5:30 PM
5

Very impressed and shocked about the amazing, fast, and affordable service I received for my electrical issues I had with my car. From the original phone call to the appointment (which I was able to reschedule very easily online after making the original), everyone was professional, courteous and transparent. Not only did they resolve my issues with no hassle they also have an amazing rewards program too?? I then received an email when I got home with a full, very detailed, with photos of my cars “health”. I dread getting car work done because of past experiences at other places.. but I will only go here from now on for everything my car needs!

Thank you so much, Lucas, for the heartfelt review. We are delighted we could help make it a positive customer service experience for you. Have a blessed day! :-)

- Auto Excel
5

Auto Excel is the only place I bring my cars in for service and repair. Phillip has helped and saved me more than once. - Only Auto Excel was able to locate a leak in my Rogue. It took the dealer about a year (after my car is out of warranty) to find it and thanks to the detailed notes (a report with the health status, notes, and actual photos of the areas of concern) of the of Auto Excel, I was able to get the repairs done for free via Nissan's Consumer Affairs department (you open a case). - Recently one of my new tires got ripped up due to freezing fog and they went to bat for me with the manufacturer and got the price of the replacement reduced by 50%. - My work schedule pretty much matches their hours of operation. They have probably shuttled my wife a dozen times and for free and have even helped with the carseat. One other unique thing about Auto Excel is that almost always, the same mechanic is going to service your car. They really get to know your car (your dealer won't) and this has helped me with my Rogue's leak and "fighting" Nissan.

Thank you, Andrey, for the glowing review. We truly appreciate your support and it's always a pleasure working with you. Have a blessed weekend! :-)

- Auto Excel
5

Auto Excel is the best ! Phillip has been wonderful keeping in contact with me about my 08 Mini Cooper. Their place makes you feel like family and gives you high quality work, honesty, and excellent customer service.

Thank you for the honor of taking care of you and your MINI. We appreciate your support. 🚘👍🏻😄

- Auto Excel
5

I called to have my front end looked at for a popping noise. Not only did they fit me in even though they was booked. They identified other issues and discussed them with me. So I left left my Camry with them and they replaced the wheel bearings and C/V axle. Very professional and friendly and I highly recommend them.

Thank you so much for the review! We are glad your experience was positive and we appreciate the opportunity to serve you. We’ll be here every time you need us.

- Auto Excel
5

First rate quality all around. Hands down one of the best repair experiences I've ever had. From making the appointment, complimentary ride home, diagnosis and explanation of the repairs, Phillip was the best. So happy to have found Auto Excel in Lexington, and I know that myself, and my car are in the best hands.

Thank you for the kind review, Jennifer! We are pleased to know you had a great experience with us. We will be here each time you need us! :)

- Auto Excel
5

Phillip and his staff are excellent. Phillip was very patient with me and very helpful during my very frustrating situation much better. I would (and have) highly recommend(ed) this repair facility.

Thank you, Tyler, for placing your trust in us and for sharing your positive experience with our team. We appreciate you and wish you a blessed weekend! :-)

- Auto Excel
5

Brought my old Mini Cooper here and I'm now bringing my current Mini. Always provide thorough examination and detailed estimate for any recommended services. Transportation provided when I have needed to drop off the car for work. Everyone is always extremely nice and very helpful. They take their time explaining what needs to be done and why, even when I keep asking questions. They keep my Mini and me very happy!

Thank you so much, Megan! We love serving you and your MINI. Thank you for placing your trust in our auto repair team. Have a terrific weekend. :-)

- Auto Excel
5

I wish I had found them sooner! We brought my son’s 2007 Prius in for a thorough inspection, and I was impressed with their professionalism, courtesy, and knowledge. I especially liked receiving a link to a detailed report including pictures of all issues. The service was top notch. I will bring my other car here from now on as well.

We are glad you found us, Tracy! It was a pleasure serving you and your son's Prius. We look forward to seeing you again at the next service. :-)

- Auto Excel
1

350 dollars over the dealership price...125 dollars just for inspection. Never again!

Hi Darin, We are sorry that you feel this way. In our shop, we are going to tell you all the things needing to be done to your car so you can be safer and make intelligent decisions. We don't ever want our customers to have their car broken down on the side of the road, which is why we only use premium quality parts and provide you with a complete quote for all repairs. We invite you to call us directly to discuss this matter further and work toward a resolution.

- Auto Excel
1

The whole diagnostic initial test seems scammy to me. Dealerships have used it for years and it generates an enormous amount of distrust because it picks up things that do not have an immediate need to be fixed now or at all. It creates unnecessary stress for the customer. I don’t like the method. It’s like a doctor deciding to give me all sorts of tests before and above his own evaluation. That being said Phillip was professional and courteous. Wonderful disposition. But y’all wanted to charge us thousands of dollars to the point I decided to look for a new car. Then I decided to take the car to another mechanic in Lex and he fixed it for $200 dollars. All is perfectly well. I just had to trust my gut and drive 3 hours to take care of my daughter’s (at UK) car myself and it worked out. The whole experience taught my daughter a great lesson as well. Wouldn’t recommend this place to any parents. Nice folks but the method incorporated to evaluate the car for $125 seems to be non-biased but it’s really like having weighted scales in the ancient days of trade. It’s their scales (their equipment finds all the bad things including tires which is not why I went and yet there was nothing wrong with the tires) Feeling blessed I trusted my gut and took the car elsewhere. I hate giving a bad review but they literally just sent me an email asking for me to review them. So I felt obligated to obliged to post it here as well.

As I read this rely I truly understand the customer's evaluation and recognize their frustration, But that being said we have a process that our customers appreciate. The inspection is complementary to all customers, I personally need all information before making a purchase, and our team is trained to present every customer their issues that are present on their vehicle. The decision is for the customer to purchase any repairs and our warranty and service is second to no one. Reviewing the inspection on the Honda Accord in question, that has pictures and explanations of the concerns were safety issues. I would be happy to discuss further, very sorry for any misunderstanding on our part. Thank you for your reply. Michael E. Barrett Auto Excel, President [email protected] 859.229.7134

- Auto Excel
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