This is the second time Auto Excel has saved the day for us. Mike, the owner, is a man of integrity and a pleasure to deal with. Phillip, the Sales Manager, is one of the most genuine, hardworking individuals we have encountered in this business. They once again provided excellent service, constant communication, and a sense of reassurance that everything would be taken care of, which is priceless in my opinion. Our teardrop trailer has had issues with wheel bearings burning out prematurely since the day we owned it. The last few times it was serviced, unbeknownst to us, the technicians put the wrong size bearings on and just called it good. This led to excessive side-to-side motion of the wheels or "play", causing dangerous heat and friction in the wheel bearings, eventually causing them to fail. Rather than continue this cycle of shoddy work and lackluster service, Auto Excel stepped up to the plate to fix the problem at its root. Initially, they rallied for a more economical option, but when the correct parts were unavailable, they didn't just "give up" like the last place we took it. Instead, they replaced the entire axle system, ensuring that this would no longer be a problem. Yes, this ended up costing more that we would have liked, but I would rather deal with a business that has transparency and always keeps the customer apprised of their options than be kept in the dark and pay less for a poorly done job that has to be redone anyway. These guys are knowledgable, experienced, friendly, honest, and reliable. They provide the highest standard of customer care, and I hope more businesses adopt their approach. Because, at the end of the day, trust is the most important element for any business!
Wow! What a wonderful, heartfelt review, Kyle. Thank you for the kind words about our auto repair team. We appreciate your support and very much look forward to seeing you again whenever you need us. Be safe, healthy, and have a terrific weekend! :-)
- Auto Excel