The whole diagnostic initial test seems scammy to me. Dealerships have used it for years and it generates an enormous amount of distrust because it picks up things that do not have an immediate need to be fixed now or at all. It creates unnecessary stress for the customer. I don’t like the method. It’s like a doctor deciding to give me all sorts of tests before and above his own evaluation. That being said Phillip was professional and courteous. Wonderful disposition. But y’all wanted to charge us thousands of dollars to the point I decided to look for a new car. Then I decided to take the car to another mechanic in Lex and he fixed it for $200 dollars. All is perfectly well. I just had to trust my gut and drive 3 hours to take care of my daughter’s (at UK) car myself and it worked out. The whole experience taught my daughter a great lesson as well. Wouldn’t recommend this place to any parents. Nice folks but the method incorporated to evaluate the car for $125 seems to be non-biased but it’s really like having weighted scales in the ancient days of trade. It’s their scales (their equipment finds all the bad things including tires which is not why I went and yet there was nothing wrong with the tires) Feeling blessed I trusted my gut and took the car elsewhere. I hate giving a bad review but they literally just sent me an email asking for me to review them. So I felt obligated to obliged to post it here as well.
As I read this rely I truly understand the customer's evaluation and recognize their frustration, But that being said we have a process that our customers appreciate. The inspection is complementary to all customers, I personally need all information before making a purchase, and our team is trained to present every customer their issues that are present on their vehicle. The decision is for the customer to purchase any repairs and our warranty and service is second to no one. Reviewing the inspection on the Honda Accord in question, that has pictures and explanations of the concerns were safety issues. I would be happy to discuss further, very sorry for any misunderstanding on our part. Thank you for your reply. Michael E. Barrett Auto Excel, President [email protected] 859.229.7134
- Auto Excel