Brought my 2005 Volkswagen Jetta in for a camshaft sensor replacement. They gave me a reasonable quote and had no qualms with me having already started work on the car and providing the part myself. I had to bring it in, because the sensor is located behind the timing belt and I'm not comfortable with making sure the engine timing is correct and had decided to just let them replace the part as well while they were making sure the timing is correct. The associate then told me that he would call later that day just to update me on the situation with the car before they start on it and give me an exact time of completion. I did not receive a call until the next day which the associate whom I spoke with had a terribly pretentious attitude the whole time during the call. He proceeded to tell me that, because I had already started work on the car they couldn't do their inspection, (they charge $110 for it, which is why I had it done elsewhere), they wanted to do a full timing belt replacement kit and change my cranshaft position sensor. I reminded him that I had already had it inspected and there had been no problems with those parts upon which the associate informed me that they would not work on the car and I should take it elsewhere. UPDATE Shortly after leaving this review I received a call from the same associate harrassing me about the review. The first thing they asked was, "Why are you bashing us on google?!", after which they proceeded to drill me on my review.
Hello Mr. McKinney. I appreciate your feedback regarding your recent experience with us. As you can imagine, we are disappointed that we didn't meet your expectations. While we strive to always provide the absolute best service, we sometimes miss the mark. Please accept my apology for the miscommunication and the poor follow-up regarding the repair recommendations for your vehicle. This will be used as a training opportunity in efforts to properly handle and respond to our customer's concerns. If I can be of any future assistance to you or if you would like to discuss your comments further, please do not hesitate to contact me at our shop. Thank you.
- Auto Excel