5

Everyone I dealt with at auto excel was very customer oriented. They're responsive and helpful when explaining exactly what the repair is and why it's needed. They are all very knowledgeable and willing to take the time to make sure you understand everything that's going on with your vehicle. I'll be back if I ever need a major repair done again.

Joe, thank you for the kind words and support. We are glad your experience was great! We will be here every time you need us.

- Auto Excel
5

Top Notch Company, stands behind their word, and easy to work with. Couldn't ask for a better company to do business with. I observed them looking out for their clients, to find affordable solutions, to expensive problems. They saved the their client thousands.

Thank you for sharing the good news about Auto Excel and the work we do, Kasey. We appreciate you.

- Auto Excel
5

All auto repair places are the same - EXCEPT Auto Excel. As a woman, I'm tired of walking in a repair shop where I'm afraid of staining my clothes if I touch anything and get treated like a teenager because I'm a female - which is always my experience. When you walk into Auto Excel you feel like you're in an office waiting room with coffee, wifi and comfortable places to sit and work. The staff is what makes this a place I'll stay forever, though. The team is friendly, listens and provides you with information (like the results of the inspection on your phone with photos) for you to make the best decision for your vehicle. I'm often in the back with a mechanic showing me the exact issues. They know me by name and are honest and upfront. For that, I'll never go anywhere else

Thank you so much for sharing the good news of Auto Excel, Veronica. We truly appreciate you. 😄

- Auto Excel
1

This used to be a pretty good shop, good work at a fair price. I’ve done a fair amount of work with them over the years the owner has even purchased a couple of cars from myself and my family. Expecting a good experience I took my car in to get my clutch replaced and was quoted 2200 dollars. Mind you, this is a seven year old Honda Civic, not a Porsche. Suspicious, I called several shops and got quotes ranging from 750-1000 dollars, the local dealership even beat them by 800 dollars or so. On top of that they were trying to charge me 1000 more to change the power steering fluid, clean/adjust the rear drums, and change the brake fluid. Honestly, I’m disappointed, now they’re just like ever other shop, trying to prey on people hoping they don’t know any better

First, I would like to apologize for any misunderstanding of the estimate. I'm sure there is a logical explanation for the quote if you would want to go over the estimate. I will be more than happy to discuss any discrepancies. Feel free to call me at the repair facility at your next convenient opportunity. Sincerely, Mike B.

- Auto Excel
5

USAA recommends Auto Excel and I'm so glad they do!! From the moment I called the shop, Phillip Preston was very attentive to detail with taking care of my Volkswagen. He worked me in that day and arranged for a rental car. My car needed several repairs and Meng and Lead Technician, Kevin were very expedient and thorough in taking care of all of them. I was emailed a detailed diagnostic assessment that evening including photos and once services were agreed upon, I was kept up to speed throughout the entire process. My car drives and runs better than it has in years! I'm very satisfied and will definitely do business with them again! The guys at Auto Excel are professionals who care about their work and the customers they serve. Don't hesitate to call Phillip if your car needs any type of repair. They stand behind their work and include a warranty that is twice as long as the one Don Jacobs offers!

Thank you so much, Lisa, for your kind words. We strive to always provide the best service and we are thrilled you're happy with the Auto Excel experience. Have a beautiful and blessed week! :-)

- Auto Excel
5

Professional auto mechanics. I would strongly recommend if you're searching for a mechanic. I had over 100,000 miles on a van, and I needed to have several maintenance issues looked into. I wasn't having problems with my vehicle, but I drive it all over the US and Canada and need to keep it reliable. They offer the exact service I needed, where they do a complete vehicle inspection. What I like is that they send a text when completed with a complete breakdown of the results, including pics when necessary (see picture). I had them do a lot of work for me, as I hadn't really done much to the van maintenance-wise for the first 100,000 other than oil changes and replacing the air filter. It was three days of work on the vehicle, so that gives you an idea of how much work I had them do. Was it cheap? Not to me. But I'm an old man. Everything seems high to me. But it was quite a bit cheaper than dealership costs, which is exactly what I was looking for from an independent mechanic. And while I wasn't having any problems with the van, I can definitely tell a difference in the way it is running now. It runs like a new car. And they offer a three year/36000 mile warranty on their work. That's a fair deal. So, while I had some shock at the cost of maintenance, it was pennies on the dollar compared to replacing with a new vehicle. I probably spent six months of new car payments on maintenance, which is pretty good math in my book. I'll be working with them again in the future.

5

Very impressed with the knowledgeable and professional staff

Thanks for your kind words, Joseph. Merry Christmas!

- Auto Excel
5

I can't say enough about my experiences at Auto Excel. Phillip, Dallas, and Kevin go above and beyond in providing excellent and honest customer service. They did a great job explaining the problems I was having with my BMW and the repairs were made in a timely manner. Phillip did all the communicating with my warranty people and he even took care of getting a rental car for me! They also have an awesome rewards program. They are now my guys for all of my BMW services and I highly recommend them.

Thank you so much, Velta. You've made our whole week! Happy Holidays. :-)

- Auto Excel
5

Have always had positive experiences at Auto Excel. They are both very professional and knowledgeable. From the time you walk through the front door to the time that you leave with your vehicle, the service is impeccable. They are very thorough and informative. After the last visit there, my soon to be 10yr old BMW is running like it did when I bought it! Which is largely due to their advice and commitment to the service that they provide. I would trust them with any vehicle that I may own but especially my BMW. Have had very bad experiences at another "reputable" place in town. A special thank you to Phillip, Kevin and Dallas for their professionalism.

Thank you for sharing the good news about Auto Excel in Lexington, Geofrey. We appreciate you. :-)

- Auto Excel
5

Their name saids it all....a professional team committed to excellence! The work is the highest quality and they stake their integrity on it!

Thank you so much, Stephen, for your high praise. We appreciate you. :-)

- Auto Excel
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